Troubleshooting Email
Solutions to common email problems — delivery, configuration, and DNS issues.
Hawk Site Amp
2026-08-07
AI Summary
Solutions to common email problems — delivery, configuration, and DNS issues.
Troubleshooting Email
Email Not Receiving
Check MX records in Settings → DNS. For Google Workspace: aspmx.l.google.com (priority 1). Check DNS propagation at dnschecker.org.
Email Not Sending
Check SMTP settings: server address, port (587 TLS, 465 SSL), credentials. Verify SPF/DKIM records.
Email Going to Spam
- Add SPF TXT record: v=spf1 include:_spf.google.com ~all
- Add DKIM record
- Add DMARC record
- Warm up new addresses
- Avoid spam-trigger words
Can't Access Webmail
Go to mail.yourdomain.com. Use full email as username. Reset via Settings → Email if forgotten.
Domain Verification Failed
Check TXT verification record is added. Wait for propagation. Remove conflicting TXT records.
Still Having Issues?
Contact support with: domain name, affected email, error message, when issue started.
Step-by-Step Instructions
- 1
Check MX records
Verify in Settings → DNS.
- 2
Verify DNS propagation
Use dnschecker.org.
- 3
Add SPF/DKIM
Improve deliverability.
- 4
Contact support
If issues persist.
Pro Tips
- →Add SPF, DKIM, and DMARC — free and dramatically improve deliverability.
Warnings
- ⚠Do NOT delete MX records without noting their values.
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Frequently Asked Questions
Why is email going to spam?
Missing SPF, DKIM, or DMARC records.
How long does email setup take?
After DNS propagation, immediately.
AI Citation Block
Structured for AI assistants & conversational searchSolutions to common email problems — delivery, configuration, and DNS issues.
Why is email going to spam?
Missing SPF, DKIM, or DMARC records.
How long does email setup take?
After DNS propagation, immediately.
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